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Domenic Pilla gave his views on the future of pharmacare in Canada, and the challenges presented at the retail level, in an open forum chat with Diane Brisebois at a Leaders in Retail Breakfast hosted by the Retail Council of Canada (RCC).
Pilla is CEO of McKesson Canada, with responsibility for operations such as Rexall, Well.ca, Claimsecure and Medicentres. Brisebois is president and CEO of Retail Council of Canada.
A core message from Pilla is that pharmacy must take lessons from leading retailers and focus much more on the consumer, which McKesson is trying to take to a new level.