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Industry NewsPandemic-accelerated retail accessibility barriers addressed in new guidebook: RCC

Pandemic-accelerated retail accessibility barriers addressed in new guidebook: RCC

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Retail Council of Canada (RCC) has launched its new Accessibility Amid a Changing Retail Landscape guidebook. The free 28-page guidebook, available in French and English, was made possible through the support of the Ontario Government’s Ministry of Seniors and Accessibility.

The guidebook offers retailers critical information, insights, and suggestions to help create and maintain accessible digital and physical stores.   

While the increase in digitization of retail throughout the pandemic has made accessing shopping easier for many, it has at the same time added complexity for over 9.1 million people in Canada who are managing through various disabilities, as well as the growing number of older Canadians.

The Accessibility Amid a Changing Retail Landscape guidebook covers:   

  • Understanding the importance of how accessibility affects their stores
  • Understanding each disability and how to provide effective service to all
  • Simple low costs way to make their store accessible for all

To complement the teachings in the Accessibility Amid a Changing Retail Landscape guidebook, RCC is also hosting two webinars in September (simultaneous translation in French will be offered) that is open to everyone who wants to learn more about building mental health into retail operations. 

To register:

Basics of Psychological Health and Safety in the Workplace – Sept 14/22 1-2pm ET

Guide to Building Mental Health into Retail Operations – Sept 21/22 3-4 ET

These webinars are part of RCC’s EnAbling Change for Retailers series, an initiative aimed at making retail operations more accessible, adaptive, and inclusive.  A variety of topics are covered to help retailers tackle accessibility from every angle.  View previous EnAbling Change for Retailers webinars

The Accessibility Amid a Changing Retail Landscape guidebook, available in French and English, can be downloaded for free from the Retail Council of Canada website. 

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