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Industry NewsRetail Council of Canada on end of pandemic restrictions for Ontario retailers

Retail Council of Canada on end of pandemic restrictions for Ontario retailers


The Retail Council of Canada (RCC) has responded to the announcement in Ontario that all businesses will return to a sense of normalcy beginning March 21, 2022, after more than two years of the COVID-19 pandemic.

RCC’s statement: “The way we live our lives has fundamentally changed over the past two years and we understand that both retailers and consumers will experience varying degrees of comfort regarding the speed in which our ‘old ways’ are embraced. As such, RCC recently surveyed its members to better understand how they plan to handle the unwinding of mandatory public health requirements, particularly around masking, recognizing that each store is different and may have specific customer and associate needs. Our survey found that:

  • All retailers will support staff if they choose to wear masks even if they are not required to do so.
  • Many retailers will maintain messaging—signs or otherwise—indicating that customers may continue to wear masks, but that they are not required to do so.
  • Many will also continue to provide sanitizers and other health and safety tools, such as plexiglass shields at cash desks, for customers as a means of continuing to provide added protection to their associates and customers.

“After more than two years of responding to rapidly changing measures across the country, retailers are very experienced at implementing and adapting their stores to best address their unique operational requirements and to keep customers and employees safe. At the end of the day, retailers are all about offering the best customer experience and our members are eager to see customers and staff interact as they once did.”

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