Canada's most authoritative and exciting grocery b2b publication
Industry offers branded locations for pickup of online purchases offers branded locations for pickup of online purchases


As online shopping becomes more popular, parcel pick-up depots become more numerous, particularly in urban areas. To deal with the double-digit growth in online ordering, retailers, including grocers, are scrambling to establish partnerships with companies such as Penguin Pick-up that provide a solution to the challenges of the “last mile”; affordably connecting consumers with their online purchases.

In a downtown Toronto neighbourhood, a new Penguin Pick-up location prominently displays signage above dedicated computer terminals, making it possible for consumers to pick up and order at the same location. 

A Walmart Canada source told Grocery Business that the company has used the Penguin Pick-up service for just over a year because it provides a convenient way for customers, who may not live near a Walmart store, to take delivery of their online purchases. 

The sites are permanent locations and although this particular downtown Toronto location displays a prominent sign, each location is available to accept packages from any retailer. Egil Nielsen, senior vice president of Penguin Pick-Up and, told Grocery Business that with the service, retailers are able to bring their products into a secure and temperature controlled environment. But making it convenient for the consumer is key; “if they purchase products from ten different retailers, they can pick their items up at one time at one location.”

Follow us:

Recent Issues

Related Articles