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Industry NewsNature's Emporium: Contactless shopping and frontline appreciation pay

Nature’s Emporium: Contactless shopping and frontline appreciation pay


Nature’s Emporium has introduced contactless shopping (a curbside program) and frontline appreciation pay measures during the coronavirum crisis.

“As an essential part of the community, we believe it is our duty and responsibility to do what we can to ensure the health and safety of our team, our customers, and their families,” says Joe D’Addario, co-founder and president, Nature’s Emporium. “By providing a contactless shopping experience, we are helping minimize the potential spread of the virus and are supporting our health and government officials’ calls and reminders for social distancing.”

The “CrushTheCurve+NECurb” allows shoppers to safey acquire the food and health and wellness items they need while practicing social distancing.

How it works:

  • customers place an order online using an online form at and select a pickup, time and location from one of its Ontario stores (Burlington, Maple, Newmarket and Woodbridge)
  • payment is made at checkout with a credit card
  • an employee carries the order out to the lot to meet the customer at the curb
  • customers open their own trunks for their order to be loaded to ensure the contactless shopping

Nature’s Emporium is also temporarily raising pay for all staff by $2.00 per hour.

“It is important for us to make sure the dedication and commitment of our team does not go unrecognized,” says D’Addario. “We are grateful to have such an amazing network of staff and it goes without saying that their continued commitment to serving our customers is an act of service and bravery. They have all been working very hard to support each of the communities we serve during this crisis and we want to recognize the important contributions they are making.”

Store Updates – Hours of Operation and Additional Safety Measures

During this unprecedented time, Nature’s Emporium has made several operational changes to step-up the company’s health and safety standards. Following announcements and calls-to-action from all levels of government and health officials, the company announced several updates to its operations.

Effective Wednesday March 25th

  • All juice bars will be closed in all Nature’s Emporium locations until further notice

  • All locations go completely cashless

  • Social distancing floor guides provided for in-store shoppers – the company has taped off the appropriate

    distance (2 metres) where customers may form a line

  • Ongoing sanitation of carts and baskets

  • All customers provided with hand sanitizer and/or gloves (both latex and non-latex) to use during their visit

  • No longer accepting returns on milk and yogurt bottles until further notice

  • No longer accepting mugs, jars, and reusable bags from home until further notice

  • Compostable shopping bags will be provided at no cost to customers for their groceries until further


The company is also installing protective barriers at every cash and supplement counter beginning this week.

Effective Monday, March 30, hours of operation will change at all locations:

  • 8:00 to 9:00 am exclusively for seniors and at-risk customers
  • 9:00 to 6:00 for general public

For additional staff, the company is also offering employees a night shift from 6 p.m. to 10:00 p.m. to restock the store in a safe and less-populated environment.

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