ISS 0893 05856

13 December 2017

Canadians like their in-store experience, according to a new international study by GfK, "FutureBuy" report.

The report tracks shopping habits in 35 countries and 18 product categories. More than one in four Canadian shoppers, 43 per cent say they research a product online via smartphones but then purchase in-store. This compares to a global average of 41 per cent and a US score of 38 per cent.

In addition, over one-third, (38 per cent) of Canadian shoppers say they have used a “click-and-collect” service, and 35 per cent say they expect to rely on these offerings more in the future. Click-and-collect allows shoppers to buy online and then pick up their items at a store or drop box.

“Canadians are clearly becoming smartphone aficionados – but they still value the immediacy and hands-on interaction of the store experience,” says Chris Thorne, vice president of Research at GfK Canada. “We can see webrooming and click-and-collect as two aspects of their preference for the in-person component. This offers a powerful opportunity for Canadian retailers to provide shoppers with the tactile engagement they crave. It also means that online and in-store experiences must be seamlessly integrated, now more than ever.”

Sylvain Prudhomme

13 December 2017

Sylvain Prud'homme is the new president, international for Lowe's Companies Inc. He'll continue to serve as president and CEO of Lowe's Canada and add responsibilities for the Mexico business. Prior to Lowe's, Prud'homme served in management roles with Loblaw Companies Ltd., as executive vice president of operations and merchandising, with Sobeys Inc., as president of the western operations, and with Walmart Canada, as senior vice president of operations and merchandising.

From left: Tony Angelucci, Christian Pritchard, Aurora Importing and Distributing; John Carlo Terceros, Loblaws stroe manager, and Tyler Stevens Loblaw store direct

13 December 2017

From left: Tony Angelucci, Christian Pritchard, Aurora Importing & Distributing; John Carlo Terceros, Loblaws store manager, and Tyler Stevens, Loblaw Companies Ltd. store director at the Maple Leaf Gardens store in downtown Toronto

As part of a campaign to showcase its festive offerings, Aurora Importing and Distributing partnered with grocery retailers across the country in December for its Panettone cutting event.

Christian Pritchard, Aurora chef, with John Carlo Teceros, Loblaws store manager

Aurora's chef Christian Pritchard with John Carlo Teceros, Loblaws store manager at the Maple Leaf Gardens store in downtown Toronto

One hundred Loblaw Companies Ltd. banners nationally, held a panettone cutting event at 12 noon to give customers a taste of its made-in-Sicily Fiasconaro panettone. Several of the locations, including Maple Leaf Gardens Loblaws in downtown Toronto, had a specially made 10 kg panettone where Aurora chief Christian Pritchard was on hand to provide customers with some insights into the unique history behind the making of the Fiasconaro product.

Provigo Lucerne Aurora panettone cutting event

Aurora's panettone cutting event at a Quebec Provigo store.

The event is part of broader Aurora campaign to promote its holiday offerings. Prior to its panettone cutting event, Aurora Importing held a similar torrone cutting event at multiple Loblaw Companies stores in November. Next week, Aurora is planning another 40 panettone cutting events with Longos and other independents in Toronto and Montreal. By the end of the campaign, there will be a total of 165 events, estimates Aurora’s president, Tony Morello.

Penguin Pick-Up

13 December 2017

As online shopping becomes more popular, parcel pick-up depots become more numerous, particularly in urban areas. To deal with the double-digit growth in online ordering, retailers, including grocers, are scrambling to establish partnerships with companies such as Penguin Pick-up that provide a solution to the challenges of the “last mile”; affordably connecting consumers with their online purchases.

In a downtown Toronto neighbourhood, a new Penguin Pick-up location prominently displays signage above dedicated computer terminals, making it possible for consumers to pick up and order at the same location. 

A Walmart Canada source told Grocery Business that the company has used the Penguin Pick-up service for just over a year because it provides a convenient way for customers, who may not live near a Walmart store, to take delivery of their online purchases. 

The sites are permanent locations and although this particular downtown Toronto location displays a prominent sign, each location is available to accept packages from any retailer. Egil Nielsen, senior vice president of Penguin Pick-Up and, told Grocery Business that with the service, retailers are able to bring their products into a secure and temperature controlled environment. But making it convenient for the consumer is key; “if they purchase products from ten different retailers, they can pick their items up at one time at one location."

Dave Wilkes

13 December 2017

Dave Wilkes, SVP, Government Relations and Grocery Division, Retail Council of Canada (RCC), has been appointed president and CEO of The Building Industry and Land Development Association (BILD). David will assume his new role as of January, 2018.

In the announcement, RCC noted that “during his seven years at RCC, Dave built and lead an extraordinary national government relations team that championed and advocated on behalf of Canada's retail community. With over 30 years' experience in the consumer goods and grocery sectors, Dave always championed the needs of members with passion and professionalism.”  


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