Walmart Canada is on a mission to innovate and part of this effort is providing its associates with the best tools to do their jobs more efficiently and smartly. That's why Walmart has invested in a team of innovative developers to work alongside store associates to modernize how they work and solve legitimate business problems.
In 2019, Walmart’s team launched more than 15 apps and features for its associates. Associates' app usage is up over 75 per cent and the estimated 4.5 million app uses has driven efficiencies and gives associates more time to serve customers.
Jeffrey Hetherington, innovation field manager for Walmart Canada, has worked in Walmart Canada stores for over two decades and leads the collaboration between stores and technology.
"It's amazing to see how often these apps are being used to drive efficiency in our stores and to help our associates. It's fun to see it all coming to life. Our app design team is always listening to associates in the stores and working to create apps that help them. Apps are making a huge difference for our business."
"As we layer in innovation on top of Innovation, having our associates connected, informed and mobile is critical to how we operate every component of our stores. When you put our store associates and technology teams together to solve a common problem, the potential is endless," says Lee Jeyes, senior director, Store Process and Innovation, Walmart Canada.
Now, from the palm of their hands, associates can better manage their business, review important data and receive or distribute communications. A few examples include:
- With an app called PlanIT associates can see their store performance in sales, markdowns, inventory and customer experience scores all in one location.
- The aptly named Availability App, (note: we need to work on our app names) allows associates to review out of stock items and improve product availability all while on the sales floor versus printing reports in the back office.
- Huddle Notes is a tool to gather all information to better communicate with store associates at all levels across all shifts.
Associates themselves are encouraged to provide reviews, make suggestions and rate each app.